Find setup guides, downloads, warranty information, and troubleshooting resources.
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Warranty
Every LinkWi Fiber modem and Router is covered by a 2-year limited hardware warranty from the date of purchase, covering manufacturing defects under normal use.
To start a warranty claim, contact our support team with your order details and a description of the issue — we'll walk you through the next steps.
FAQ
Connect the fiber line from your ISP to the SC/APC port, power on the modem, then follow the on-screen setup wizard at the address printed on the device label. Full instructions are on the Setup Guides page.
Visit the Firmware Downloads page and select your product model to see the current version, changelog, and update instructions.
The 2-year hardware warranty covers manufacturing defects under normal use. It does not cover physical damage, unauthorized modification, or issues caused by incompatible third-party equipment.
Confirm the fiber/WAN status light is solid, check for any recent firmware update prompts, and try a power cycle (unplug for 30 seconds). If the issue persists, contact support with your device model and firmware version.
Use the Contact Support page, or email support@linkwi.com with your product model and a description of the issue.
Our support team is ready to help with setup, troubleshooting, or warranty claims.
